To understand the SLA policies on the support follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click SLA policies To deactivate an SLA policy click the icon shown in the above image To reactivate the SLA policy click the same icon …

To understand the notification settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Notifications button Either select Agent Notifications or Requester Notifications Either select Email Notifications or SMS Notifications Click the icon shown above to …

To understand the authorization settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Authorization button Change the settings do you want Click Save Note: Authorization settings are used to give different rights to users. By …