To understand the different elements of IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on an IVR Name Play Voice: Play voice lets you play a text message or an audio file to the caller Drag and drop play voice …

IVR Flow let’s you decide what actions have to be taken when your customer calls you for his concern. To add an IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click on Cloud Telephony Click IVR Flow Click + (Add flow) button Enter a name for the …

To view the Call Details follow the steps mentioned below: Go the Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Call Detail Select a Start Date Select an End Date Select a User Click Search To perform an advance search follow the steps mentioned below: Select a Start Date Select an End …