To send an email to an enquiry follow the steps mentioned below: Click on the name of the enquiry to which mail has to be sent Click the button Mail Case One: Send Mail using Template Select an Email (Mandatory) Select an Account (Mandatory) Enter a Reply to Email (Mandatory) …

To send an SMS to an enquiry follow the steps mentioned below: Click on the name of the enquiry to which SMS has to be sent Click the SMS button Select a phone number (Mandatory) Select Account (Mandatory) Select Sender ID (Mandatory) Enter Message (Mandatory) or Select a template (Mandatory) …

To send voice to a lead follow the steps mentioned below: Click on the name of the lead to which voice has to be sent Click the button send voice Select Phone number (Mandatory) Select a DNI number (Mandatory) Select an App Flow (Mandatory) Select Promotional (Mandatory) or Transactional (Mandatory) …