To create a ticket from manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click on the Manage Tickets button Click the New Ticket button Select ticket priority Select ticket type Select requester email Select group or agent Select a group or …

To merge tickets from the Manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage tickets button Click the Split ticket icon Enter the subject of each ticket Select the assignee of each ticket Select status of each ticket Select the …

To Merge a ticket from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage Tickets button Click the Merge ticket icon Enter the Source ticket number Select the Target ticket Click Save The source would close and all the …