To understand the SLA policies on the support follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click SLA policies To deactivate an SLA policy click the icon shown in the above image To reactivate the SLA policy click the same icon …

To understand the notification settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Notifications button Either select Agent Notifications or Requester Notifications Either select Email Notifications or SMS Notifications Click the icon shown above to …

To understand the authorization settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Authorization button Change the settings do you want Click Save Note: Authorization settings are used to give different rights to users. By …

To understand the dispatch’r settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click Dispatchr Click the edit icon Change the values you want Click the save button Click the Add condition button to add a new …

To understand the agent settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Agents button To deactivate an agent click the icon shown in the picture above To reactivate the agent click the same icon …

To understand the report settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Report button For further details refer to the report articles on support page

To understand the role settings on the Support Portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Roles button Click the Red X to deactivate a role Click the Green tick to activate a role To create a new …

To understand the group settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click Groups To de-activate the group click the icon shown in the picture above To activate the group click the same icon again To …

To understand the source settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Source button Change the settings you want Click Save

Support portal will let you log complaints (Tickets). This makes the tracking of complaints much easier. You can check the following information about the complaint: How many complaints are unresolved How many complaints are Overdue How many complaints are Due Today How many complaints are open How many complaints are …