To Merge a ticket from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage Tickets button Click the Merge ticket icon Enter the Source ticket number Select the Target ticket Click Save The source would close and all the …

To edit a ticket from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage Ticket button Click the Edit Icon If required Select Group or Agent Select a group or Agent from the drop down list If required change …

To manage ticket from the side panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Now you can manage the ticket: You can edit the ticket You can split the ticket You can merge the ticket

To edit a ticket from the raise ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the edit icon next to the ticket which has to be edited If required add an attachment If required change the ticket Priority If required change …

To create a ticket from the raise ticket panel follow the steps mentioned below: Go to the page https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the ticket button Click the New ticket button Click the + button Enter the Name (Mandatory) Enter Country Code (Mandatory) Enter Mobile1 (Mandatory) Or enter Email …

To create a ticket from the side panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the dashboard button Click the create ticket button Click the New Ticket button Select ticket priority Select ticket type Select requester email Either select group or select Agent Then select a group …

To design a simple IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on an IVR Name Drop the applet Play voice Select an audio file or select Read out text Select an Audio file from your audio collection Click Set …

To remove an IVR flow element follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Click the – button Click OK

To hide an IVR element follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Click the – button to hide the IVR element Click on the applet to un-hide the IVR element

To save an IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Drop the applet that you want Fill out the fields on the applet Keep filling out the values till they are complete Click …