To add a user to a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Telephony Groups Click the Add User button Select User(s) Click Save Note: To remove a user untick the box next to the User and click Save. The user …

To delete a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click the Cloud Telephony Click the delete group button Click the OK button on the modal popup Caution: If there is an IVR flow that is associated with the group that IVR flow will not …

You might require to have different telephony groups to perform different actions for example to call back client you might want to create a call back group, for complaints you might want to create a complaints handling group and so on. With the telephony group you can easily create a …