To understand the dispatch’r settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click Dispatchr Click the edit icon Change the values you want Click the save button Click the Add condition button to add a new …

To understand the agent settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Agents button To deactivate an agent click the icon shown in the picture above To reactivate the agent click the same icon …

To understand the report settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Report button For further details refer to the report articles on support page