To edit a ticket from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage Ticket button Click the Edit Icon If required Select Group or Agent Select a group or Agent from the drop down list If required change …

To manage ticket from the side panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Now you can manage the ticket: You can edit the ticket You can split the ticket You can merge the ticket

To edit a ticket from the raise ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the edit icon next to the ticket which has to be edited If required add an attachment If required change the ticket Priority If required change …