Understanding the Dashboard of Support Portal

Related Articles

Understanding the SLA policies

May 25, 2020

Understanding the Notifications settings on the Support Portal

May 25, 2020

Understanding the Authorization settings on the support portal

May 25, 2020

To access the support portal dashboard follow the steps mentioned below:

• Go the link https://kit19.com/AfterLogin.aspx
• Click on Jump  to Menu

• Click Support

• Click Go to Your Support Website

• Dashboard will show
  • the number of unresolved tickets
  • the number of overdue tickets
  • the number of tickets Due today
  • the number of open tickets
  • the number of tickets on hold
  • the number of unassigned tickets

• To access the menu on the dashboard click the menu button

• The menu will have the following options:
  • Ticket
  • Manage Tickets
  • Reports
  • Contacts
  • Settings