knowledge kit19
To add the follow up Call back to a lead follow the steps mentioned below: Click on the name of the lead to which follow up has to be added Click the button add follow up Select the follow up Call Back Select Account (Mandatory) Select Next Status Date (Mandatory, …
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- Understanding the SLA policies
- Understanding the Notifications settings on the Support Portal
- Understanding the Authorization settings on the support portal
- Understanding the Dispatch’r settings on the Support Portal
- Understanding Agent Settings on the Support Portal
- Understanding report settings on the support portal
- Understanding role settings on the Support Portal
- Understanding group settings on the Support Portal
- Understanding the source settings on the Support Portal
- What is support portal?