How to edit ticket from Manage ticket panel

To edit a ticket from the manage ticket panel follow the steps mentioned below:

• Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx
• Click the Dashboard button
• Click the Manage Ticket button

• Click the Edit Icon

• If required Select Group or Agent
• Select a group or Agent from the drop down list
• If required change the priority of the ticket
• If required change the ticket type
• If required change the ticket status
• If required add an attachment by clicking the browse button
• Enter Remarks
• Enter Internal Notes. Internal notes are only visible to the internal staff
• Click Save button

The ticket would be edited.