knowledge kit19
To create a lead with the follow up status call back follow the steps mentioned below: Click the add lead button Fill out person name field Fill out mobile 1 field or email 1 field or both Select the source Select the follow up status Call Back Select User (User …
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- Understanding the SLA policies
- Understanding the Notifications settings on the Support Portal
- Understanding the Authorization settings on the support portal
- Understanding the Dispatch’r settings on the Support Portal
- Understanding Agent Settings on the Support Portal
- Understanding report settings on the support portal
- Understanding role settings on the Support Portal
- Understanding group settings on the Support Portal
- Understanding the source settings on the Support Portal
- What is support portal?