Cloud Telephony Designing a simple IVR flow

To design a simple IVR flow follow the steps mentioned below:

Select a department to which the call should connect
Select Dynamic if you call should be taken by your agents in a sequential order
Or select Equally if you want that the call can be taken by any agent
If you want to record the calls tick the box Record Calls
If you want the caller should be connected to the same agent tick the box Sticky agent
If you want to limit the duration of ringing enter the desired value in the ringing text input box. If left blank the ringing duration would be 30 seconds
If you want to limit the duration of conversation enter the desired value in the conversation text input box. If left blank the conversation duration would be 4 hours

Under Create PopUp enter the URL of the popup
This pop up would have the details of the currently active agent
Tick the box Queue the caller. This is highly recommended because sometimes all of your agents would be busy
Select Read out text. This is highly recommended as you should read out a text to the caller while is waiting in the queue or you can select an audio file that could be played when the caller is waiting in the queue
Enter the text you want to read out to the callers
Click Save
Enter the duration for which you want the caller to wait in the queue. If left blank the wait time would be unlimited

Note: You can make your own IVR flows as per your requirements. This is a basic IVR flow that you should ideally have.

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