knowledge kit19
To create a ticket from the side panel follow the steps mentioned below:
- Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx
- Click the dashboard button
- Click the create ticket button
- Click the New Ticket button
- Select ticket priority
- Select ticket type
- Select requester email
- Either select group or select Agent
- Then select a group or an agent from the drop down list
- If you wish to attach a file click the browse button and upload the file
- Enter a subject for the ticket
- Enter description
- Click Save
The ticket would be created.
