Cloud Telephony

To design a simple IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on an IVR Name Drop the applet Play voice Select an audio file or select Read out text Select an Audio file from your audio collection Click Set …

To remove an IVR flow element follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Click the – button Click OK

To hide an IVR element follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Click the – button to hide the IVR element Click on the applet to un-hide the IVR element

To save an IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on the name of IVR flow Drop the applet that you want Fill out the fields on the applet Keep filling out the values till they are complete Click …

To understand the different elements of IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on an IVR Name Play Voice: Play voice lets you play a text message or an audio file to the caller Drag and drop play voice …

IVR Flow let’s you decide what actions have to be taken when your customer calls you for his concern. To add an IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click on Cloud Telephony Click IVR Flow Click + (Add flow) button Enter a name for the …

To view the Call Details follow the steps mentioned below: Go the Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Call Detail Select a Start Date Select an End Date Select a User Click Search To perform an advance search follow the steps mentioned below: Select a Start Date Select an End …

To view the call log reports follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click on Cloud Telephony Click Call Logs Select a Start Date Select an End Date Select the type of call Click Search For more refined search follow the steps mentioned below: Click Add More Select …

Call Summary is nothing but a concept similar to the concept of call logs on a mobile phone. To view the call summary follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Call Summary Select From Date Select To Date Select a User Click the Search …

My subscription gives the details of your plan. To view the details of your subscription follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Subscription The details of your plan would be displayed