knowledge kit19
To view the call log reports follow the steps mentioned below:
- Go to Page https://kit19.com/AfterLogin.aspx
- Click on Cloud Telephony
- Click Call Logs
- Select a Start Date
- Select an End Date
- Select the type of call
- Click Search
For more refined search follow the steps mentioned below:
- Click Add More
- Select Start Date
- Select End Date
- Select the Direction of the call
- Select DN Id
- Enter Caller Number
- Select the agent
- Select Disposition
- Select Duration
- Enter number of Seconds
- Select App Name
- Click the Search button
- Click the download button to download the log report
