To send an SMS to an enquiry follow the steps mentioned below:

- Click on the name of the enquiry to which SMS has to be sent

- Click the SMS button

- Select a phone number (Mandatory)
- Select Account (Mandatory)
- Select Sender ID (Mandatory)
- Enter Message (Mandatory) or Select a template (Mandatory)
- If the message is in any other language such as Hindi, Tamil etc. select isunicode (Mandatory)
- Click the button Send SMS
SMS would be sent to the enquiry.
knowledge kit19