knowledge kit19
To send an email to an enquiry follow the steps mentioned below:
- Click on the name of the enquiry to which mail has to be sent
- Click the button Mail
Case One: Send Mail using Template
- Select an Email (Mandatory)
- Select an Account (Mandatory)
- Enter a Reply to Email (Mandatory)
- Select the radio button Select Template (Mandatory)
- Enter a Subject (Mandatory)
- Select a Template (Mandatory)
- Click Send Mail
Case Two: Send Mail using Compose Mail
- Select Email (Mandatory)
- Select Account (Mandatory)
- Enter a reply to email (Mandatory)
- Select the radio button Compose Mail (Mandatory)
- Enter a Subject (Mandatory)
- Enter a message (Mandatory)
- Click the button Send Mail
