To delete a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click the Cloud Telephony Click the delete group button Click the OK button on the modal popup Caution: If there is an IVR flow that is associated with the group that IVR flow will not …

You might require to have different telephony groups to perform different actions for example to call back client you might want to create a call back group, for complaints you might want to create a complaints handling group and so on. With the telephony group you can easily create a …

To view the duty log report follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Duty Log Report Select From Date Select To Date Click the Search button Click the download button to download the log report (optional)

You can map your phone to any of your projects. To map a phone number to a project follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Phones Click the + button Select a project Click Save To un-map a phone number Click the red …

You can add following types of phones: Normal phone numbers VIP phone VVIP Phone To add a phone follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Phones Click Addon Phone Select the phone numbers you want to add Click Save To add VIP numbers …

There are three statuses of a user: Activate Deactivate a user Activate Deactivate the support role On Duty Off Duty To change the activate – deactivate a user follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Users Click the green tick to deactivate the user …

To create a user follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Users Click the + (add user) button Select country code Enter the phone number Enter the user name Click Check Availability Enter first name Enter last name Enter email address Select State Select …

The could telephony feature will let you configure the following settings: Manage your users Add and manage your phones Check Duty Log reports Manage your telephony groups Manage notification settings Check your duty status Check your call recordings Manage your subscription Check the Call summary Manage IVR flow Check Call …

Webform popup settings allows you to change the following settings: Time interval after which the popup would be displayed Change the height of the popup Change the width of the popup To change the pop up settings follow the steps mentioned below: Go to the page https://kit19.com/UserCRMCampaign/WebFormAdd.aspx Click Setting Enter …

To view the Visit details of your webform follow the steps mentioned below: Go to the page https://kit19.com/UserCRMCampaign/WebFormAdd.aspx Click the edit icon Click View Visit Details Enter a date range Enter Address Or Enter Enter City Or Enter State Or Enter Country Click Search