Tag Archives: Cloud Telephony

You can add audio files that can be used as caller tunes or can play a specific message when a customer calls you. To add an audio file to your audio collection follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Audio Collection Click the + …

You can check the duty status of the user. To check or change the duty status of a user follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Duty Status On the right hand side the current duty status would be displayed To change the duty …

Cloud Telephony notification settings allows you to customize the notification settings. For example you might like to receive your daily analytics only via SMS, you can set this from the notification settings. To change the notification settings follow the steps mentioned below: Go to page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click …

To add a user to a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Telephony Groups Click the Add User button Select User(s) Click Save Note: To remove a user untick the box next to the User and click Save. The user …

To delete a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click the Cloud Telephony Click the delete group button Click the OK button on the modal popup Caution: If there is an IVR flow that is associated with the group that IVR flow will not …

You might require to have different telephony groups to perform different actions for example to call back client you might want to create a call back group, for complaints you might want to create a complaints handling group and so on. With the telephony group you can easily create a …

To view the duty log report follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Duty Log Report Select From Date Select To Date Click the Search button Click the download button to download the log report (optional)

You can map your phone to any of your projects. To map a phone number to a project follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Phones Click the + button Select a project Click Save To un-map a phone number Click the red …

You can add following types of phones: Normal phone numbers VIP phone VVIP Phone To add a phone follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Phones Click Addon Phone Select the phone numbers you want to add Click Save To add VIP numbers …

There are three statuses of a user: Activate Deactivate a user Activate Deactivate the support role On Duty Off Duty To change the activate – deactivate a user follow the steps mentioned below: Go the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Users Click the green tick to deactivate the user …