Support Portal

To access the support portal dashboard follow the steps mentioned below: Go the link https://kit19.com/AfterLogin.aspx Click on Jump  to Menu Click Support Click Go to Your Support Website Dashboard will show the number of unresolved tickets the number of overdue tickets the number of tickets Due today the number of …

To understand the manage ticket settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Manage Tickets button For further details refer to the Manage Ticket articles in Support Portal

To understand the ticket settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Tickets button For further details on the ticket section refer to the Ticket articles of Support Panel

To understand the interface settings follow the steps mentioned below: Go the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the dashboard button Click the settings button Click the interface button Click the view button to view the Cart Design & Host Template Click the Save button if you want to save the template Click Logo …

To view the settings on the support portal panel follow the steps mentioned below: Click the dashboard icon Click the settings icon The settings would be displayed

To view the contact details in support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click the Contacts button Details of the contacts would be displayed Note: Email addresses and Phone numbers have been kept hidden for security purposes

To view the common reports in the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click the Reports button Select a start date Select an end date Select All Group or select a group that you want Select All Agent or select …

To create a lead from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click on the Manage Tickets button Click the New Ticket button Click the + button Fill out the name field (Mandatory) Select the country code (Mandatory) Fill …

To create a ticket from manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click on the Manage Tickets button Click the New Ticket button Select ticket priority Select ticket type Select requester email Select group or agent Select a group or …

To merge tickets from the Manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage tickets button Click the Split ticket icon Enter the subject of each ticket Select the assignee of each ticket Select status of each ticket Select the …