knowledge kit19

May, 2020

• 5 May

  Cloud Telephony Understanding the different elements of IVR flow

  To understand the different elements of IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click IVR flow Click on an IVR Name Play Voice: Play voice lets you play a text message or an audio file to the caller Drag and drop play voice …

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• 5 May

  Cloud Telephony IVR Flow

  IVR Flow let’s you decide what actions have to be taken when your customer calls you for his concern. To add an IVR flow follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click on Cloud Telephony Click IVR Flow Click + (Add flow) button Enter a name for the …

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• 5 May

  Cloud Telephony Call Details

  To view the Call Details follow the steps mentioned below: Go the Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Call Detail Select a Start Date Select an End Date Select a User Click Search To perform an advance search follow the steps mentioned below: Select a Start Date Select an End …

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• 5 May

  Cloud Telephony Call Logs

  To view the call log reports follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click on Cloud Telephony Click Call Logs Select a Start Date Select an End Date Select the type of call Click Search For more refined search follow the steps mentioned below: Click Add More Select …

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• 4 May

  Cloud Telephony Call Summary

  Call Summary is nothing but a concept similar to the concept of call logs on a mobile phone. To view the call summary follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Call Summary Select From Date Select To Date Select a User Click the Search …

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• 4 May

  Cloud Telephony My Subscription

  My subscription gives the details of your plan. To view the details of your subscription follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click My Subscription The details of your plan would be displayed

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• 4 May

  Cloud Telephony Audio Collection

  You can add audio files that can be used as caller tunes or can play a specific message when a customer calls you. To add an audio file to your audio collection follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Audio Collection Click the + …

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• 4 May

  Cloud Telephony Duty Status

  You can check the duty status of the user. To check or change the duty status of a user follow the steps mentioned below: Go to Page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Duty Status On the right hand side the current duty status would be displayed To change the duty …

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• 4 May

  Cloud Telephony Notification Settings

  Cloud Telephony notification settings allows you to customize the notification settings. For example you might like to receive your daily analytics only via SMS, you can set this from the notification settings. To change the notification settings follow the steps mentioned below: Go to page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click …

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• 4 May

  Cloud Telephony Add a user to the group

  To add a user to a telephony group follow the steps mentioned below: Go to the page https://kit19.com/AfterLogin.aspx Click Cloud Telephony Click Telephony Groups Click the Add User button Select User(s) Click Save Note: To remove a user untick the box next to the User and click Save. The user …

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