knowledge kit19
To access the support portal dashboard follow the steps mentioned below: Go the link https://kit19.com/AfterLogin.aspx Click on Jump to Menu Click Support Click Go to Your Support Website Dashboard will show the number of unresolved tickets the number of overdue tickets the number of tickets Due today the number of …
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May, 2020
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25 May
Understanding the manage ticket settings on support portal
To understand the manage ticket settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Manage Tickets button For further details refer to the Manage Ticket articles in Support Portal
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25 May
Understanding tickets settings on the support portal
To understand the ticket settings on the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the Dashboard button Click the Settings button Click the Tickets button For further details on the ticket section refer to the Ticket articles of Support Panel
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25 May
Understanding interface settings on the support portal
To understand the interface settings follow the steps mentioned below: Go the link https://kit19.com/(your_username)/support/admindashboard.aspx Click the dashboard button Click the settings button Click the interface button Click the view button to view the Cart Design & Host Template Click the Save button if you want to save the template Click Logo …
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25 May
How to view the settings on the support portal
To view the settings on the support portal panel follow the steps mentioned below: Click the dashboard icon Click the settings icon The settings would be displayed
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23 May
How to view contact details in support portal
To view the contact details in support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click the Contacts button Details of the contacts would be displayed Note: Email addresses and Phone numbers have been kept hidden for security purposes
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23 May
How to view common reports in support portal
To view the common reports in the support portal follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click the Reports button Select a start date Select an end date Select All Group or select a group that you want Select All Agent or select …
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23 May
How to create a Lead from the Manage ticket panel
To create a lead from the manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click on the Manage Tickets button Click the New Ticket button Click the + button Fill out the name field (Mandatory) Select the country code (Mandatory) Fill …
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20 May
How to create ticket from Manage ticket panel
To create a ticket from manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click on the Dashboard button Click on the Manage Tickets button Click the New Ticket button Select ticket priority Select ticket type Select requester email Select group or agent Select a group or …
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20 May
How to Split Ticket from the Manage Ticket Panel
To merge tickets from the Manage ticket panel follow the steps mentioned below: Go to the link https://kit19.com/(your_username)/support/AdminDashboard.aspx Click the Dashboard button Click the Manage tickets button Click the Split ticket icon Enter the subject of each ticket Select the assignee of each ticket Select status of each ticket Select the …
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